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Support

Got a question about your Simplicity Vacuum? You’re in the right place. On this page, you’ll find FAQs, along with advice on troubleshooting, answers to general questions and links to replacement parts. You can also register your Simplicity vacuum and find a nearby retailer.

Orders placed on the Simplicity Vacuum website are fulfilled by our amazing retailers, using a service called Shopatron. For issues or questions about your order, please call Shopatron directly at 1-877-412-7467.

Frequently Asked Questions

Order Information

Simplicity uses a third party shopping service called Shopatron to order from our website. When you order and pay online, this service ensures that you receive your products as soon as possible.

Shopatron typically accepts payment by Visa, American Express, and Discover. The payment methods for our store are listed when you check out.

COD orders are not accepted.

Shopatron does not accept credit card numbers delivered by email. You should never send credit card numbers by email, as this is not a secure practice.

Tax will be applied to your order if it is delivered from the same state or province as your shipping address. Some areas require tax to be assessed on shipping and handling charges. We don't know the fulfillment location until after you place your order, so your checkout screen and order confirmation email may not include taxes or will provide only an estimate until your order is shipped.

Our store only accepts online orders. Orders cannot be placed by telephone, postal mail, email or fax.

If you have issues using this website, your web browser might be outdated. We recommend using a recent version of Microsoft Internet Explorer, Mozilla Firefox, or Safari.

Simplicity Vacuums only ships within the United States of America excluding the regions: Armed Forces Africa, Armed Forces Canada, Armed Forces Europe, Armed Forces Middle East, Armed Forces Pacific, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico and Virgin Islands.

When you check out, you can view the shipping and handling charges for your order. In the rare case that shipping and handling charges exceed the amount shown, we will notify you. The state or province may require tax to be applied to shipping and handling charges.

Simplicity Vacuums uses multiple shipping rules to determine shipping and handling charges. The shipping rules are listed below. Please see your shopping cart for an estimate of the exact shipping charges for your order.

Simplicity Vacuums only ships within the United States of America excluding the regions: Armed Forces Africa, Armed Forces Canada, Armed Forces Europe, Armed Forces Middle East, Armed Forces Pacific, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico and Virgin Islands.

Simplicity Shipping as of 2-29-2016 are: USD$ 7.99 up to an order value of $99.99 USD$ 0.00 over $99.99 Minimum Charge of USD$ 7.99

Changed your mind? If you aren't delighted with your purchase, you can return a product within 30 days and we will happily refund the purchase price. It's easy to return a product:

  1. Log into your account to initiate a return.
  2. We email you instructions for returning your product.
  3. Ship your unused product, in its original packaging, to the address identified in our email.

Please Note:

  • Original delivery fees are refunded only if returns are for defective products, products that were not described accurately, or incorrect orders.
  • You are responsible for shipping the products back to Us. We recommend using a trackable shipping method.
  • Individual products may be excluded from this guarantee. Check the product description before you place your order.

All prices, pictures, and descriptions on this website are subject to change. We maintain no responsibility for inadvertent errors. Please contact us within 30 days regarding price or promotion discrepancies. When you place your order with us, you agree to the price and terms indicated on this website. Price differences related to future or past prices in our store or any other store are not refundable.

Prices and availability of products are subject to change without notice. Errors will be corrected where and when discovered. Simplicity Vacuums reserves the right to revoke any stated offer, cancel orders, and to correct any errors, inaccuracies or omissions in any stated offer or price, including after an order has been submitted and whether or not the order has been confirmed and your payment processed.

If your payment has already been processed for the purchase when your order is cancelled, Simplicity Vacuums will issue a credit to the payment method used in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.

If you are not fully satisfied with your purchase, you may return it in accordance with Simplicity Vacuums's Return Policy.

We don't offer discounts for vacuums or parts sold online right now. However, your local Simplicity retailer store may offer discounts, special promotions, vacuum bundles or even a trade-in program. We truly support our retailers’ in-store sales efforts and encourage you to buy locally, not just so you can get the vacuum that best suits you, your home and your lifestyle, but also so you leave the store with an assembled product, with any customized features installed just for you, and with expert advice on how to operate and store the vacuum, and much more.

Shopatron, Inc. is the order-processing partner of more than 800 branded manufacturers and large retailers. Shopatron handles communications and customer service for consumers on behalf of the brands and retailers that we represent.

If you have recently placed an order using the Shopatron shopping service and need information about us or would like to change your order, there are a number of ways to contact us. If you have explored the links on the My Account page but still need assistance, use the links to email or contact Shopatron Customer Service using Our Help center at https://kibo.force.com/consumersupport/s/?language=en_US.

A defective item is one that is inoperable but has no apparent damage. If you receive defective merchandise, please contact Service Provider for assistance.

If an order arrives to you with obvious shipping damage, please refuse the delivery. If you have accepted delivery and then find shipping damage, please call the fulfiller immediately using the contact information included with the order.

Please save all packaging material and paperwork for the order if shipping damage is a possible issue. If you dispose of packaging material or attempt to return the merchandise without contacting the fulfiller, you will not receive credit for the return.

As soon as the fulfiller receives and processes your return, We will notify you via email. Your credit card should be credited within 10 business days of the time that you receive this email. The return credit should be reflected on your statement within one or two billing periods, depending on your financial institution's billing cycle.

We take special care to protect the safety and privacy of little ones. In compliance with the Children's Online Privacy Protection Act (COPPA), We do not knowingly provide our service to people under the age of 13. We also do not send email correspondence to anyone who tells us that they are under the age of 13.

We strongly urge parents and guardians to participate in their children's online activities and use parental control or other web filtering technology to supervise children's access to the web.

Our service features built-in security measures, including sophisticated encryption and authentication tools, to protect the security of the information that you share with us. Read our privacy policy for details.

Our secure server software (SSL) is the industry standard and is among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that the information cannot be read as it travels over the Internet. We use industry-standard practices, such as encrypted storage and password protection systems, to safeguard the confidentiality of your information.

Unfortunately, no data transmission over the Internet can be guaranteed to be 100 percent secure. As a result, while We strive to protect your contact information, We cannot guarantee or warrant the security of any information you transmit to or from Our websites, and you do so at your own risk.

Replacement Parts

You have two ways to buy bags and other replacement items. Either way you're supporting your local independently owned vacuum store, just like us!

  • Find the Simplicity retailer near you. While you're there, you can get expert cleaning advice, check out the newest Simplicity products and see product demonstrations.
  • Prefer to buy online? You’re in the right place. When you place an order through Simplicityvacuums.com, your order is filled by an independently owned Simplicity retail store. Whether it's paper or HEPA media bags, filters, a stair cleaning kit or floor tool, it’s here and available for purchase.

Troubleshoot

#1 - Don't panic. Your vacuum owner’s manual has a troubleshooting page, which is the best place to start.

#2 - Always unplug your vacuum before examining it.

#3 - Check for clogs in the hose, and check your vacuum bag, which might be full. If the motor is running, but the brushroll isn’t turning, check the belt and replace it if necessary. If you have a Tandem Air vacuum (Synergy or Synchrony models), be sure you have TOOLS ON dial in the correct position for carpet cleaning. Many models also have a thermal reset button on the back of the machine, so follow your owner's manual instructions for resetting after a cool-down period.

#4 - Be sure your electrical outlet is working. Sometimes the outlets with circuit breakers trip and need to be reset.

If all else fails, take your vacuum to the nearest Simplicity retailer for diagnosis and repair. If you're unable to find a nearby retailer, contact us, and we'll help you find an alternative store.

General

The warning is to comply with California state law and is based on the list of chemicals identified by the State of California in Proposition 65 regulations. California Proposition 65 is known as The Safe Drinking Water and Toxic Enforcement Act of 1986. Even chemicals used within the limits of national regulations and found not hazardous in the quantities associated with the product may require a warning just because the chemical is present. Information about Proposition 65 is available on the website of the Office of Environmental Health Hazard Assessment (OEHHA) maintained by the State of California. Click here for more information. We evaluate all chemicals associated with the products that we manufacture and complies with all regulations associated with the chemicals. All potential chemical exposures are below accepted and regulated concentrations. We provide the warning because a chemical covered by the California Proposition 65 may be present and not all listed chemicals provide exposure limit requirements. This is why we have provided the warning when a listed chemical is present.

Simplicity Symmetry clean air vacuum models work so well that they’re recommended by Shaw Floors® for cleaning the Caress carpeting. The Symmetry has a floating brushroll that adjusts to carpet height, so it’s ideal for high pile and ultra-soft carpet fibers. Many other Simplicity models will work well, too. Look for one with a carpet height adjustment feature. If you like lightweight vacuums like the Freedom vacuums, ask your local retailer about Simplicity's soft carpet baseplate, which makes it easy to deep clean your carpet while still being able to push it.

Our favorite vacuum for homes with pets is the Simplicity Fetch with two powerful motors, a granulated charcoal filter, a HEPA media bag, on-board tools, the Pet Hair Beware fur remover tool and a 1-pound sample of dry carpet cleaner for homes with pets.

Any Synergy, Synchrony or Symmetry are also great choices. If you prefer a canister, check out the Wonder with Tandem Air Power Nozzle, which includes the Pet Hair Beware pet hair remover tool). Visit your local Simplicity retailer for a demo and to discuss your home’s flooring, types of vacuums you’re comfortable with and other special needs, like vacuum weight and allergies, before you decide.

Simplicity has lots of vacuums that work well for pets, but there are a few things to remember with any vacuum that captures pet hair:

  • Change your vacuum bag regularly to make sure it's not overfilled or clogged. A vacuum bag more than 2/3 full keeps the vacuum from performing at its peak.
  • Use charcoal or granulated charcoal filters when possible to help control odors.
  • Check your brushroll regularly, and cut off long hairs using a seam ripper or small scissors.
  • Use tools with nylon bristles to lift pet hair on upholstery, bedding and cars.

Your nearest Simplicity retailer answers the phone, based on your phone prefix. When you call, Simplicity matches your telephone prefix with the nearest participating Simplicity retailer by geography. That's why our phone service works best using landlines. Whoever answers the phone personally or via answering machine is an independently owned vacuum store, hopefully near you.

If you need to reach Simplicity’s corporate office, please use our Contact Us form.

Knowing what happens to most owner's manuals, we keep copies of our owner's manuals just a few clicks away in the Customer Support area of this websites. If you're unsure which model you own, check the rating label on your vacuum. Then search for it on the owner's manual page. Mostly we post manuals for machines that are 10 years old or less, but we do have other manuals we can pull out of cold storage for those trusty 20-year-old machines. If your machine isn't listed, send us a message, and we'll open the vault for you.

The Carpet and Rug Institute (CRI) developed a scientific program to test and measure the effectiveness of vacuum cleaners. The goal of the Seal of Approval program is to help consumers make informed decisions and to encourage manufacturers like Simplicity to improve their products.

Vacuum cleaners are tested and evaluated on three tests: soil removal, dust containment and surface appearance change. The test evaluates a vacuum on it's ability to remove soil from carpet, and then to keep dirt and dust locked in the vacuum and not except into the air where it can be breathed in. Finally it evaluates surface appearance after 900 passes to ensure the vacuum won't damage your carpet. The cleaning program testing varies slightly different between household and commercial vacuums to adjust for the differences in typical carpet height (high pile in homes versus low pile in offices and stores).

Simplicity vacuums that we've submitted for the Seal of Approval program are rated according to test results. Gold is the best test result, followed by Silver and Bronze. You'll notice if you research other vacuum brands on the CRI website that not all brands are represented, or not all vacuums qualify for a Seal of Approval.

Learn more about the Seal of Approval program on the Carpet-Rug.org website.