Warranty Information

Welcome to the Simplicity Vacuums family! Every day we roll up our sleeves, knowing we have an important mission: bringing you great tools to help you clean. Every Simplicity vacuum comes with a warranty that covers manufacturer's defects.

Below you'll find our product warranty duration by product and the warranty policy including what's covered, what's not covered and where to get service. This warranty program is effective April 1, 2021. If you have questions, call your nearest Simplicity Vacuum retailer or email simplicitywarranty@tacony.com to reach our warranty team. 

From the whole team at Simplicity Vacuums to each of the independent retailers nationwide who sell and service our products, thank you for buying a Simplicity vacuum, and happy cleaning!

Model Warranty Duration Commercial Use Duration
S20EZM Allergy Upright 1 Year Not Applicable
S20PET Pet Upright 1 Year Not Applicable
S10CV Cordless Freedom Lightweight Upright 1 Year 1 Year
JILL Canister 1 Year Not Applicable
S65 Cordless Stick 1 Year Not Applicable
S65S Standard Cordless Stick 1 Year Not Applicable
S65D Deluxe Cordless Stick 1 Year Not Applicable
S65P Premium Cordless Stick 1 Year Not Applicable
S60 Spiffy Broom 1 Year Not Applicable
S100 Sport Portable Canister 1 Year Not Applicable
S5 Cordless Handheld 1 Year Not Applicable
F1 Flash Handheld 90 Days Not Applicable

Please note: warranty durations are subject to change without notice. 

Simplicity Vacuums Limited Warranty 

Simplicity Vacuums warrants that, from the date of purchase by the consumer who originally purchased the product ("you") and until the expiration of the warranty period set forth for you product above, the product shall be free from defects in material and workmanship when it is used under normal household conditions and maintained according to the requirements outlined in the Owner Manual, subject to the conditions and exclusions set forth below. 

Who may use this limited warranty? 

Simplicity Vacuums extends the limited warranty set forth below only to the customer who originally purchased the product. This limited warranty does not extend to any subsequent owner or other transeree of the product. 

What's covered by this limited warranty? 

  1. The original product, as described above, and/or non-wearable parts deemed defective, in Simplicity Vacuums' sole discretion, will be repaired or replaced for the duration of the warranty perios. If found to be defective within the stated warranty period, the unit will be repaired at no charge to you (both parts and labor) by an authorized Simplicity service center. 
  2. In the event a replacement product is issued, the warranty coverage continues from the date of purchase of the original product. Simplicity Vacuums reserves the right to replace the original product with one of equal or greater value. 
  3. Return freight and reshipment costs (ground freight only) are prepaid by Simplicity Vacuums for warranty claims that meet the eligibility requirements. 
  4. Simplicity Vacuums and product warranties vary per model. Please see the duration of the warranty above for details of the time frame of your purchase.

What's not covered by this limited warranty? 

  1. Normal wear and tear of wearable parts (such as foam filters, HEPA filters, belts, brush strips etc.), which require regular maintenance and/or replacement to ensure the proper functioning of your product, are not covered by this limited warranty. Replacement parts are available for purchase from your local retailer or at www.simplicityvac.com.
  2. Any product that has been tampered with or used for commercial purposes.
  3. Damage caused by misuse (e.g., vacuuming up water or other liquids), abuse, negligent handling, failure to perform required maintenance (e.g., not cleaning the filters or changing the bags), or damage due to mishandling in transit. 
  4. Consequential and incidental damages. 
  5. Defects caused by repair persons not authorized by Simplicity Vacuums. These defects include damages caused in the process of shipping, altering, or repairing your Simplicity product (or any of its parts) when the repair is performed by a repair person not authorized by Simplicity Vacuums. 
  6. Products purchased, used, or operated outside the USA and Canada.
  7. Products that are second-hand, or products outside of the warranty period.
  8. Products that have not been assembled, used, or maintained in accordance with the operating instructions.
  9. Defects or damage caused by the use of non-genuine Simplicity parts, including but not limited to bags, belts, filters and spare parts, or machines that have unauthorized modifications.
  10. Products in which filters have been washed and/or bags have been reused.
  11. Typical wear and tear, accident, other casualty, misuse, neglect, improper use or maintenance, or any product in which the serial number has been altered or removed.
  12. Normal maintenance, such as the removal of clogs or cleaning brush rollers.

Exclusions and limitations of this limited warranty and your potential rights under State law. 

TO THE EXTENT NOT PROHIBITED BY APPLICABLE LAW, THIS LIMITED WARRANTY IS EXCLUSIVE AND IN LIEU OF ANY AND ALL OTHER WARRANTIES WHETHER WRITTEN, ORAL, STATUTORY, EXPRESS OR IMPLIED, (INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE). THIS LIMITED WARRANTY DISCLAIMS LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES.

THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. SOME STATES DO NOT ALLOW DISCLAIMERS OF IMPLIED WARRANTIES, SO THE FOREGOING DISCLAIMER MAY NOT APPLY TO YOU. FURTHERMORE, SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. TO THE EXTENT SUCH WARRANTIES CANNOT BE DISCLAIMED OR LIMITED IN DURATION UNDER THE LAWS OF YOUR JURISDICTION, WE LIMIT THE DURATION AND REMEDIES OF SUCH WARRANTIES TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY, AS STATED ABOVE FOR YOUR PARTICULAR PRODUCT.

How to get service and initiate a warranty claim: 

We encourage you to register your warranty online.

If your product fails to operate properly while in use under normal household conditions within the warranty period, visit www.simplicityvac.com for product care and maintenance self-help. Your nearest retailer is available at 1-888-9-SIMPLY to assist with product support and warranty service options. So we may better assist you, please register your product online.

To find an authorized Simplicity Vacuum sales and service center, visit our retailer locator.